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Friday, January 25, 2013
If you do not agree with this policy, please do not
purchase from us. Thank You.
- Please inform us of the problem first via e-mail
by voice mail (203-596-9966) or by FAX (203-596-9966)
- Please use USPS Priority mail or regular First Class Mail (for DVDs),
addressing the return to:
StationHouse Leathers and Gear (or StationHouse Video Distribution as
PO Box 4340
Waterbury, CT 06704-0340
We will accept returns for the exchange of most products that prove to be
defective upon receipt. Please notify us that there is a problem and send it
back in a suitable economical manner. We will reimburse you for your
If you wish to return an item because you do not like it or it is not
suitable for the usage you had in mind, we reserve the right to will charge
a 20% restocking fee. You are responsible for return postage as well.
If the item turns out to be the wrong size, please contact us, we will
work out a favorable exchange. All original packaging and warranty cards
must be returned along with the item. Please e-mail or call us prior to
Adult Items / Underwear, etc.
We cannot accept returns of personal garments (underwear, erotic ware) or
anal toys due to safety concerns. Some cock and ball items are returnable if
their construction material allows for disinfecting.
Due to the nature of duplication of DVDs (the DVDs are computer produced
DVD-R) there may be occasional drop-outs or freezing of frames. This
may be severe enough to prevent the disk from playing.
In such cases, if you return the defective DVD to us we will replace the video at our expense (hang on to the DVD
We will not issue refunds on DVDs or video tapes,
we will only replace them. We will not replace a DVD if you do
not return it to us (overseas customers, please contact us first regarding
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