Information on Ordering Gear and Shipping

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URL: https://www46.hway.net/stat11/shared/secure_feedback.htm 

Payments

We can accept payment in the form of money orders, Visa, MasterCard, and American Express.
We rather not get a personal check, but if you do send one, we will wait until it clears before shipping anything.
All credit card orders must have a name and billing address that matches the name and billing on the card.  We will verify this with our clearing house. Orders shipped to other than the billing address must have a phone number.  We will call you as a guard against fraud.  Charges are submitted at time of order shipment and only for items shipped.

Ordering Goods

We have a SSL encrypted shopping cart functional on this site. You can shop on-line as you browse through the catalog pages. There is no particular order that has to be followed. Additional information can be found on the cart help page found at left.

You have several choices for submitting payment:

1. When finished shopping use the secure check-out  facility to submit your payment  information
2. If you rather not send your credit card via the Internet, then:
   1. fill out the credit card number with 1111-2222-3333-4444 and a valid expiration date.
   2. indicate a time for us to call you back, you must give us your phone number, and we will call you to confirm you order and then obtain your credit card information.
3. You can print out the order form page and the check-out page then snail mail them to us at:
   StationHouse Leathers and Gear
   Sale Dept.
   PO Box 4340, Waterbury, CT  06704-0340

Orders will be shipped as quickly as possible, generally within 48 to 72 hrs  assuming the items are in stock.  We will back-order items not in stock. You will not be charged extra postage for the shipping of back-order items, if we split the shipping of the order.

Shipping Information

Method

Our preferred method of shipping is Priority Mail from the USPS.  It's reasonably quick, not terribly expensive and you can have packages sent to a PO Box or a street address.  Overseas we use Global Priority Mail, Small Packets  Airmail, or International Parcel Post Express depending on the size of the order, its cost and shipping country.  We will also use first class mail for very light, small items.

Charges (note: Effective January 1, 2012 postage rates have increased)

Our normal, minimum shipping charge is $3.85. Some items have a reduced rate and are so noted.   The prices in the catalog include an allowance for postage for medium sized orders shipped within the continental USA.
In our experience most items will ship for at a one or two lb rate or small flat rate. (this translates into a minimum of $5.85 depending on where you live).
We only charge for exact amount needed  (we will notify you if the shipping is going to be a surprise).
International charges start at $11.50 and can exceed $45.00 depending on the order. If need more information on shipping charges please use the USPS postal calculator.  In addition, you are responsible for customs duties and any VAT.

Please contact us if you want us to use UPS or FedEx.

Return Policy

We will accept returns for the exchange of most products that prove to be defective upon receipt.  Please notify us that there is a problem and send it back in a suitable economical manner.  We will reimburse you for your expense.
We cannot accept returns of personal garments (underwear, erotic ware) or anal toys due to safety concerns.  Some cock and ball items are returnable if their construction material allows for disinfecting.

If you wish to return an item because you do not like it or it is not suitable for the usage you had in mind, we reserve the right to will charge a 20% restocking fee. You are responsible for return postage as well. 
If the item turns out to be the wrong size, please contact us, we will work out a favorable exchange.  All original packaging and warranty cards must be returned along with the item.  Please e-mail or call us prior to returning anything.